Return & Refund Policy

Your satisfaction is our priority – across all Soplis services

Soplis facilitates sales between buyers and vendors. Each vendor may have their own return policy, but we enforce minimum standards across Marketplace, Used Items, Grocery, and future services like Restaurants.

Eligible for Return (14 days)

  • Damaged or defective products
  • Wrong item received
  • Item not as described
  • Missing parts or accessories

Not Eligible for Return

  • Personalized/custom items
  • Perishable goods (food, flowers, fresh groceries)
  • Digital products after download
  • Used items sold "as is" with clear description
  • Items with removed tags or damaged by customer

📋 How to Request a Return

1

Log in to your Soplis account and go to Orders

2

Click "Return Item" next to the order

3

Select the reason and upload clear photos (for damage/defects)

4

Vendor must approve or reject within 48 hours

5

If approved, ship the item back (buyer pays return shipping unless item is defective)

6

Once vendor receives and inspects, refund will be processed

Refund Timeline

  • Vendor approval: within 48 hours
  • Refund after receiving returned item: 5‑7 business days
  • Refund method: Original payment method (card or cash on delivery refunds via bank transfer)
  • Restocking fee: None
Dispute Resolution

If the vendor does not respond within 7 days or you disagree with their decision, Soplis Support will mediate. Contact bdmunnaua@gmail.com with your order number and details.

Research in progress – We are developing a unified return portal for Marketplace, Grocery, and upcoming Restaurant orders. Stay tuned for improvements.